We are Stream. We help businesses engage their audiences and tell their story more effectively in times of growth or change. Our approach is insight driven and customer centric. We help our clients understand their audience’s needs and how best to communicate with them, from knowing who they are and how to present the business to navigating today’s multi-channel communications environment.
We are committed to maintaining the trust and confidence of our clients and suppliers. In particular, we want you to know that any data kept and processed by Stream is for business to business purposes only. We will never sell, rent or trade data with other companies and businesses for marketing purposes.
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and those you do not. Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
As part of the registration process for our database, we collect some personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, for marketing purposes, to keep our clients, friends, suppliers and colleagues abreast of what we’ve been up to, and also to approach other individuals or businesses that may have an interest in our services.
Mailchimp helps us to gather statistics around email opens and clicks using industry standard technologies to help us monitor and improve our e-communications. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link or by emailing our data protection officer Lisa Donohue.
MailChimp will automatically ‘clean’ any data file that is inaccurate, however we are always careful to check the analytics of each email campaign we send out through MailChimp for any bounce-backs caused by inaccurate or out-of-date information and will delete or update it accordingly. Additionally, we assess our database on a bi-annual basis for any out-of-date information, or personal data that is no longer required (clients or suppliers we no longer work with for example) and ensure it is deleted from our systems.
For business development purposes we partner with Pearlfinders, an integrated platform of insight, news, data and social media that enables us to generate revenue from prospects, clients and existing networks. For more information, please see Pearlfinder’s privacy notice.
We do not share personal information with any other organisations or individuals without prior, written consent, and only ever as part of our Contractual Obligations.
In the unlikely event of a data-breach, we will endeavour first to understand how and why it has happened. Personal data breaches can include:
- access by an unauthorised third party;
- deliberate or accidental action (or inaction) by a controller or processor;
- sending personal data to an incorrect recipient;
- computing devices containing personal data being lost or stolen;
- alteration of personal data without permission; and
- loss of availability of personal data.
In any event, we will report the breach to the ICO within 72 hours of becoming aware of it, where feasible and necessary. If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, we will also inform those individuals without undue delay.
We keep a record of any personal data breaches, including a description of the measures taken, or proposed to be taken, to deal with the personal data breach, including, where appropriate, the measures taken to mitigate any possible adverse effects.
You are entitled to view, amend, or delete the personal information that we hold about you. Simply email your request to our data protection officer, Lisa Donohue, at firstname.lastname@example.org.
This policy was reviewed on April 26, 2018 and will be reviewed annually as part of our ongoing data protection processes.